It is seller’s responsibility to deliver a package to the customer. So, if you have not received your parcel, it will be either reshipped or refunded, at my discretion. All first time orders will be posted by trackable means. If you have a change of mind, please return it unused and unopened, for a refund.
In addition, you are covered by PayPal Money Back Guarantee, so that you could buy with confidence. However, we do not refund orders posted to hotels or Halls or Residence.
International customers, please provide your phone number with your order or you may not receive your package.
UK customers, for orders over £50 please choose Royal Mail Special Delivery postage option to make sure you receive your order safely. Orders over £50 are not covered by compensation, if sent recorded delivery.
Orders are posted the same day, if you make a purchase before 10 am. We may do additional trips to post office, but it is not guaranteed and depends on how busy we are. 1 day Special Delivery is not processed by Royal Mail on Saturdays.
Orders are sent in a discreet thoroughly sealed packaging without any indication of the contents. The packaging is made to look like it was sent by a private individual. If you have any request about filling customs’ declaration, I will always accommodate it.